Resort Policies & Etiquette
All of our guest rooms and public areas are designated as NON-SMOKING , this includes Guest Room balconies. Pets are not permitted, however, we do of course accommodate medical working dogs.
Should you require dining and/or spa reservations these reservations must be reserved in advance.
Please note that requests are not guaranteed, however, we will do our best to accommodate where possible.
Check-In Begins 4:00 pm Check-Out Time at 11:00 am
Deposit: $125.00 per room, per night
Should you need to cancel the reservation (s) anytime up until 7 days before hand you will be refunded your deposit minus a $25.00 administrative fee. If the reservation is cancelled inside of 7 days but outside of 48 hours the deposit is forfeited. If you cancel one or all nights of your stay inside of 48 hours you are responsible for the full cost of the room, including applicable taxes, gratuities and resort fee.
Arrival date changes can be made with the following penalty(s). The first time an arrival date change is made more than 48 hours prior to scheduled arrival no monetary penalty will be charged. Each time thereafter an arrival date change is made more than 48 hours prior to scheduled arrival date a $25.00 administration fee will be applied to the form of payment on file. If a change to arrival date is made less than 48 hours prior to the scheduled arrival date a $50.00 administration charge will be applied to the form of payment on file each time the arrival date is changed.
On behalf of the team at Hockley Valley Resort we thank you for your patronage and look forward to this opportunity to be of service.
Arrival at the Spa
We ask that you arrive at least 30 minutes prior to your first treatment, so that you are able to relax while checking-in and changing into the luxurious robe and slippers provided. Please note that this applies to all packages, group or individual services.
Reservations and Cancellation Policy
When booking your spa experience, a credit card number is required to guarantee your reservation. In the unfortunate event that you need to cancel your reservation, 48 hours notice is required or 100% of the treatment fee will be applied to your credit card. Please note that this applies to all packages, group or individual services.
PLEASE NOTE THAT WE NO LONGER ACCEPT WAYSPA GIFT CERTIFICATES.
We do not offer refunds based on snow and/or weather conditions.
Golf Dress Code
Standard golf attire is required at all times while attending the Links at Hockley Valley Resort. Failure to comply with the basic dress code etiquette will result in no admittance onto the golf course until the standard is met. To minimize damage and maintain the integrity of the playing surface, please be advised Hockley Valley Resort is a soft spike only facility and that metal spiked shoes will not be not permitted on the golf course.