Our Policies

General Resort
All of our guest rooms and public areas are designated as NON-SMOKING , this includes Guest Room balconies. Pets are not permitted, however, we do of course accommodate medical working dogs.

Should you require dining and/or spa reservations these reservations must be reserved in advance.

Please note that requests are not guaranteed, however, we will do our best to accommodate where possible.

Check-In Begins 4:00 pm

Check-Out Time at 11:00 am

Deposit: $125.00 per room, per night

Should you need to cancel the reservation (s) anytime up until 7 days before hand you will be refunded your deposit minus a $25.00 administrative fee. If the reservation is cancelled inside of 7 days but outside of 48 hours the deposit is forfeited. If you cancel one or all nights of your stay inside of 48 hours you are responsible for the full cost of the room, including applicable taxes, gratuities and resort fee.

Arrival date changes can be made with the following penalty(s). The first time an arrival date change is made more than 48 hours prior to scheduled arrival no monetary penalty will be charged. Each time thereafter an arrival date change is made more than 48 hours prior to scheduled arrival date a $25.00 administration fee will be applied to the form of payment on file. If a change to arrival date is made less than 48 hours prior to the scheduled arrival date a $50.00 administration charge will be applied to the form of payment on file each time the arrival date is changed.

On behalf of the team at Hockley Valley Resort we thank you for your patronage and look forward to this opportunity to be of service.

The Spa

Spa Etiquette & Cancellations

 Cancellations
Please provide a minimum of 48 hours’ notice if you are unable to keep an appointment. Failure to do so will result in full payment for the scheduled service.
Please arrive 20 minutes early for your appointment. For late arrivals, we cannot guarantee your full treatment time, your service will be altered due to starting late.

Bookings

We reserve the right to adjust service times up to 20 minutes due to unforeseen circumstances. We can not guarantee requests for male or female registered massage therapists.
Changes to your spa service need to be made 48 hours prior to arrival and cannot be guaranteed.

Spa Amenities
We offer spa guests access to our outdoor and indoor pools based on availability. Please shower before entering the pool.

Weather Conditions

We do not offer refunds based on snow and/or weather conditions.

Golf Dress Code

Standard golf attire is required at all times while attending the Links at Hockley Valley Resort. Failure to comply with the basic dress code etiquette will result in no admittance onto the golf course until the standard is met. To minimize damage and maintain the integrity of the playing surface, please be advised Hockley Valley Resort is a soft spike only facility and that metal spiked shoes are not permitted on the golf course.